Warranty and Refund

Warranty

We stand behind the quality of our products. All our products are guaranteed against manufacturer defects for one year from the date of delivery. This warranty does not cover normal wear and tear, misuse, or accidental damage. Every product undergoes a thorough quality check before shipping, but if you receive a defective item, we will make it right.

Refunds

We aim to make returns and refunds as simple as possible. Our 30-day return policy starts on the day your product is delivered. If you’re not completely satisfied, here’s how to request a return:

• Eligibility: To qualify for a full refund, your product must be returned in new condition and in its original packaging.
• Return Shipping: Return shipping for eligible items is free and paid for by Voxoza. We will send a return label once your return is approved.
• Refund Process: Once we receive your returned product and verify its condition, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method.

Please note: Returns initiated more than 30 days after delivery are not eligible for a refund.

Exchanges

If you receive a product with a manufacturer defect, we’re happy to provide a replacement or a full refund. To start an exchange, please email us with:

• Proof of purchase (your order number).
• A photo of the product showing the defect.

All of our products ship with a 1-year manufacturer warranty against manufacturer defects. This warranty does not include damage from normal wear and tear or accidental misuse.

How to Start a Return or Warranty Claim

To begin a return, warranty claim, or exchange, please email us at info@voxoza.com with the subject line “Warranty,” “Refund,” or “Exchange.” Be sure to include your order number and any relevant details or photos.